I have often heard it said that abroad people are approached differently in the store, when shopping. Where does this perception come from and what can we do to change it?
“ 60-70% of the salespeople I deal with are grumpy, hostile, have eternal problems with giving the change, look ugly, spy in an annoying way every move making you feel followed and, inevitably, unpleasant. In vain have they invested in both sometimes chic and quality merchandise stores, if they have taken such characters in their yard, I think at some point they will go bankrupt or at least that’s how it should be if we want to evolve as a society.” it is said in the article Attitudes that I can no longer bear (source https://www.timponline.ro/atitudini-pe-care-nu-le-mai-suport/)
Could it be so? Have we ever had nothing but unpleasant experiences in stores? It is true that the mentioned article was written in 2013 and in recent years the quality of retail services has increased considerably. International players on the market are more and more focused on the customer interaction quality. Induction for the new hires is a priority because it will be lately reflected in the way they will approach the customer. Positive attitude and professionalism are the result of investment in people, participation in training and development programs. Successful retailers know this. When all those who offer products and services will realize that their business does not depend only on customers but on the employee-customer relationship, then part of their resources will be channeled into the development of these relationships. Then the shopping experiences will only be pleasant regardless of whether they are made in the country or not.