Stack of books, glasses, and coffee in home interior

Why the training support is getting dusty

You are kidding yourself if you believe that a classroom training will turn you into a better self, more competent, more performant. Nowadays many employees do not believe in their abilities either because they don’t trust themselves or because they received developmental feedback and don’t know how to improve. And the simplest way to cope with it is to believe that you need to learn – that much is true. But it is false to think that participating to a training session will solve all your problems.

It is needed more than participating to a training session – even an active participation – to learn. I personally have met only 2-3 persons that succeeded practice by themselves what they’ve learned in training. Change takes effort. Constant effort.

Self-determination is an important but not sufficient condition to learn. Even before attending to a course you need to mentally open to it, and then, to take what is relevant for you from it. After training you need to think about: what have I learned, what and how can I practice it. 

 Another equally important condition is to propose. Yes, to aim to apply some of the notions learned. And that’s the difficult part. You really have to consciously apply the same thing over and over again. Dr. Maltz’s theory in the 1950s said that you needed to repeat 21 times a day to learn something. Recent studies by Phillippa Lally at University College London have shown that we actually need 2 to 8 months of daily practice to turn a conscious activity into a habit!

So, if you want to develop a skill by participating in a course, it is not impossible, but the course is just the foundation. Course support is the reference and consciously practicing after the course, reflection and learning from mistakes while practicing are actually the key to success.

3 pe 2 are their sales

Are their sales people better than ours?

I have often heard it said that abroad people are approached differently in the store, when shopping. Where does this perception come from and what can we do to change it?

“ 60-70% of the salespeople I deal with are grumpy, hostile, have eternal problems with giving the change, look ugly, spy in an annoying way every move making you feel followed and, inevitably, unpleasant. In vain have they invested in both sometimes chic and quality merchandise stores, if they have taken such characters in their yard, I think at some point they will go bankrupt or at least that’s how it should be if we want to evolve as a society.” it is said in the article Attitudes that I can no longer bear (source https://www.timponline.ro/atitudini-pe-care-nu-le-mai-suport/)

Could it be so? Have we ever had nothing but unpleasant experiences in stores? It is true that the mentioned article was written in 2013 and in recent years the quality of retail services has increased considerably. International players on the market are more and more focused on the customer interaction quality. Induction for the new hires is a priority because it will be lately reflected in the way they will approach the customer. Positive attitude and professionalism are the result of investment in people, participation in training and development programs. Successful retailers know this. When all those who offer products and services will realize that their business does not depend only on customers but on the employee-customer relationship, then part of their resources will be channeled into the development of these relationships. Then the shopping experiences will only be pleasant regardless of whether they are made in the country or not.